We want to share an update on an issue that affected matchmaking for Guardians on the Latin America Server.

First of all, the issue has now been resolved, and matchmaking is once again available and functioning normally.

Our review shows that the issue occurred at 15:30 (UTC) on July 28th, and it was resolved at 01:43 (UTC) on July 31. During this time, Guardians were unable to join multiplayer game modes, and we sincerely apologize for the inconvenience this may have caused.

As a show of appreciation for your understanding and as compensation for the inconvenience, we have prepared compensation for all players on the Latin America server. We’ll do our best to prevent this from happening again in the future.
 

■ Compensation Details

- Period: July 31 (Thu) to August 7 (Thu)

- All Guardians on the Latin America server

- Compensation Reward: Gems x 700, Reserve Stamina x 200, Battle Medal x 30

※ All rewards will be delivered once per account via the in‑game mailbox.