Following the notice posted on May 28 regarding gameplay on certain virtual device environments and related service restrictions, we would like to provide additional information.

Please make sure to review the details below to ensure smooth access to the game.

As previously mentioned, Guardian Tales uses an anti-cheat detection system to prevent client tampering and unauthorized program usage.

If unsupported or suspicious programs are used or active, warning pop-ups may appear, and if such warnings accumulate, your account may face restrictions.

If you receive a warning, please immediately check your system and remove any applications that may be considered unauthorized before you proceed.

Most players whose accounts were restricted were found to be using cloud server-based virtual environments.

These types of virtual environments are highly likely to be flagged by our system, and some have been linked to app tampering, resulting in service restrictions.

To protect your account and prevent potential issues, we strongly recommend avoiding the use of cloud-based virtual machines when playing Guardian Tales.

We ask for your understanding as this is part of our efforts to maintain a fair gaming environment, and if your access to the service has been restricted despite not engaging in any abnormal gameplay, please contact our customer support center.

Due to a recent increase in inquiries, responses may take longer than usual.

We appreciate your patience and are doing our best to respond as quickly as possible.

[Guardian Tales EUNALAOC Customer Support]
https://kakaogames.oqupie.com/portal/2776/request
 

[Previous Notice: Notice Regarding Service Restrictions When Playing in Certain Virtual Device Environments]
www.guardiantales.com/news/4673
 

We appreciate your understanding.